Driving Customer Experience Strategies Through Technology

2:45 pm - 3:45 pm

Paul Michelman, MIT Sloan Management Review (@pmichelman)

CIOs have been helping their executive teams drive customer experience strategy with technology for years. With the advent of AI, IoT, and process mining technologies, new insights can be generated to determine the C-Suite strategy for improving customer experience and growing the bottom line. How can these technology tools help formulate your strategy for better customer experience, employee satisfaction, and operational efficiency, so that organizations can achieve sustained success?