Smith Jeff

Jeff’s mantra as CIO is creating an agile culture to drive fundamental change and material benefits for IBM. Using the collective wisdom of IBMers to build a new model, Jeff’s organization is creating loosely coupled and tightly aligned teams that have end to end accountability to deliver business value at a pace vastly improved over what IBM has done in the past. The key principle of that model is that it must support an agile way of working – and not the other way around. Self-directed teams using diversity of thought will innovate at a greater pace – and create a culture of innovation at scale.

Prior to joining IBM, Jeff was CEO, Suncorp Business Services, where he led the technology transformation, integrating the Group’s IT systems and achieving significant improvements in quality, cycle time and cost reduction.

A native of Ohio, Jeff earned a bachelor’s degree in Applied Science from Miami University and an MBA from San Jose State University. He also served on the Australian Fulbright Commission awarding Australian post graduate scholarships to US universities.